Other Frequently Asked Questions

FAQ: Why is my account suspended?

After reviewing the information you submitted in your account request, we are not ready to provide you with a full instructor account.

Written by Linda Detwiler
Updated over a week ago

Certificate Expired Error

Resolving an error stating that "this certificate is expired/not valid."

Written by Trevor Register
Updated over a week ago

Is Pivot Interactives Registered to do business in New Jersey?

Pivot Interactives is a business in Good Standing in NJ with a Business Registration Certificate (BRC / BCR)

Written by Matt Vonk
Updated over a week ago

Is Pivot Interactives a featured vendor on the Connecticut Educational Software Hub

Educational Software Hub - Learning Platform- Date Privacy Pledge

Written by Matt Vonk
Updated over a week ago

Is Pivot Interactives SOC2 Compliant?

Does Pivot Interactives satisfy the requirements of the System and Organization Controls (SOC2)?

Written by Matt Vonk
Updated over a week ago

Does Pivot Interactives have an Insurance Certificate?

Cyber-Insurance, Workers Compensation,

Written by Matt Vonk
Updated over a week ago

FAQ: What are my rostering options for my school/district and Pivot Interactives?

There are several rostering options that you can use with Pivot Interactives.

Written by Linda Detwiler
Updated over a week ago

Is Pivot Interactives compatible with the Texas Essential Knowledge and Skills (TEKS) for science?

Yes. Pivot Interactives is compatible with the science TEKS.

Written by Linda Detwiler
Updated over a week ago

Creating a Student Account to Join my Summer Teaching Institute

"I'm an instructor attending an APSI, AMTA, or other training. We plan to use Pivot Interactives, but I have a teacher account. Now what?"

Written by Linda Detwiler
Updated over a week ago

FAQ: I keep getting a pop-up to "refresh for updates." Should I click it?

Yes! We are always working to make Pivot Interactives better.

Written by Linda Detwiler
Updated over a week ago

Grader FAQ: My account is "inactive." What do I do?

You received an email that says your account is "inactive." This will not affect your ability to grade.

Written by Linda Detwiler
Updated over a week ago

Sneak Preview of Fall 2021

Knowing what's coming up will help you plan your usage of Pivot Interactives for the 2021-22 school year

Written by Peter Bohacek
Updated over a week ago

Student FAQ: How do I unsubmit an assignment?

Students cannot unsubmit work. This can only be done by an instructor.

Written by Linda Detwiler
Updated over a week ago

Teacher FAQ: How to handle multiple accounts for different schools

"I work at two different schools and I want to use Pivot at both schools. What should I do?"

Written by Linda Detwiler
Updated over a week ago

The Score/0 Calculation Issue

"My student's score is reading as X/0 and the score won't calculate."

Written by Linda Detwiler
Updated over a week ago

Teacher FAQ: How can I make a fake student account for myself?

"I want a student account so that I can save my work or view my work exactly like a student."

Written by Linda Detwiler
Updated over a week ago

Teacher FAQ: How do I add a co-teacher to my class?

While there is not a direct way to add a co-teacher to a class, there are several ways to give a co-teacher nearly equal access to a class.

Written by Linda Detwiler
Updated over a week ago

Teacher FAQ: Giving "completion points" in Pivot Interactives

"Is there a way to just give everyone who answered a question the points in one click?"

Written by Linda Detwiler
Updated over a week ago

Student FAQ: I cannot type my answers on my assignment.

There are several reasons why you cannot type in a question. Here, we will address the common reasons and fixes.

Written by Linda Detwiler
Updated over a week ago

Student FAQ: How do I cite a lab activity from Pivot Interactives?

Need to write a citation or cite your activity as a source? Find all the information you need to write your MLA or APA citation.

Written by Linda Detwiler
Updated over a week ago

"I want to transfer my account to another teacher."

How to give a new teacher your Pivot Interactives account

Written by Linda Detwiler
Updated over a week ago

Using Pivot Interactives with Moodle

Pivot Interactives uses LTI 1.3 for authentication to LMSs.

Written by Linda Detwiler
Updated over a week ago

Where can I get a single source or a sole vendor certification for Pivot Interactives?

Pivot Interactives Single Source Certification

Written by Matt Vonk
Updated over a week ago

How do I clear the chat messages that are blocking my screen?

Chat messages are blocking my screen, and I can't see my work.

Written by Trevor Register
Updated over a week ago

Is Pivot Interactives Secure? Do you have an HECVAT?

Higher Education Community Vendor Assessment Toolkit

Written by Matt Vonk
Updated over a week ago

Video Failed to Play and other Playback Issues

I'm seeing a black screen with the error "Video Failed to Play." Sometimes videos load but play very slowly.

Written by Trevor Register
Updated over a week ago

Is Pivot Accessible? Do you have a VPAT?

Voluntary Product Accessibility Template

Written by Matt Vonk
Updated over a week ago

Does Pivot Interactives work on Chromebooks?

What about iPads or phones?

Written by Fran Poodry
Updated over a week ago

Using Pivot Interactives with Schoology

Pivot Interactives uses LTI 1.3 for authentication to LMSs. When Schoology becomes compliant, Pivot Interactives is ready.

Written by Peter Bohacek
Updated over a week ago

Using Pivot Interactives with Google Classroom

You can embed links to assignments, and have students upload responses to Google Classroom

Written by Peter Bohacek
Updated over a week ago

Using Pivot Interactives for Teacher Workshops

All course leaders for AP Summer Institutes and other workshops can have free access.

Written by Peter Bohacek
Updated over a week ago

FAQ for Cengage Leads

Information for Cengage Reps

Written by Peter Bohacek
Updated over a week ago