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FAQ: My sensor won't connect to my Chromebook.
FAQ: My sensor won't connect to my Chromebook.

Chromebooks can have a few different reasons why Bluetooth sensors won't connect. Most will require admin access to repair.

Trevor Register avatar
Written by Trevor Register
Updated over a week ago

Most Chromebooks are Bluetooth compatible. If you are having connectivity issues, the first thing you should do is check to see your device HAS Bluetooth capabilities turned on.

To do this, click on the time in the bottom right corner of your Chromebook screen. This will pull up a menu of icons. You will see one of two icons:




Bluetooth off

Bluetooth symbol with a left slash through it

Bluetooth is UNAVAILABLE

Bluetooth on

Bluetooth symbol

Bluetooth is AVAILABLE

If your device has a Bluetooth symbol and you are unable to connect to the sensor, the next step will be to troubleshoot the sensor.

If your device has the "Bluetooth UNAVAILABLE" symbol, all hope is not lost. You will need to contact your network or Chromebook administration (usually in your district IT department) and ask them to turn on Bluetooth functionality in the Google Admin suite. You can access the instructions from Google on how to do this.

If your account DOES NOT have admin access to make these changes, you will see this displayed in Step 1:

"Your current account, (email), doesn't have permission to do these steps. To continue, switch to an administrator account. This will open the Google Admin console."

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