Some browsers and networks can cause problems while playing videos from Pivot Interactives. While we at Pivot Interactives can't control these factors, we've discovered many options that can help solve these issues.

If none of these solutions works, please visit our chat by clicking the chat bubble in the lower left. Let us know that you are having a video playback issue and tell us:

  • the activity you are working on ( paste the URL of the activity into the chat)

  • Please tell us what type of device (laptop/phone) the OS and broswer.

  • describe the problem (video appears but won't play, video won't load, etc)

We'll help you troubleshoot and get you back on track!

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