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Why was my free trial request denied?
Why was my free trial request denied?

Free trials are for educators. We were not able to verify your status as an educator.

Peter Bohacek avatar
Written by Peter Bohacek
Updated over a week ago

We approve free trial requests for science educators. We won't approve our free trial requisition unless we can use the information you provide allows us to verify that you are a science educator. Here are some criteria we look for:

  • Educators need to be affiliated with a school or institution. We need to know the name and location of the school. Providing a link to the school website or to your instructor's web page is very helpful. 

  • We need to know your role as an instructor, course coordinator, curriculum lead, or department head.

  • Pivot Interactives is not currently compliant with GDPR, so we don't approve educators who live in the European Union. 

  • We don't approve free trials for students. Students use the Join class page to sign up or join a class (even if the instructor is using a free trial).

If you were not approved and you believe you should be, please contact our Support team.

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