Note: This policy is ONLY for bookstore codes and can only be initiated by the institution that purchased from us. There are no refunds for Institutional License purchases.
Students: if you need a refund for a bookstore code purchased from your school, then you will need to do that through them.
Your institution may receive a full refund for Bookstore codes under the following conditions:
One or more codes on the order are unredeemed, meaning that a student has not used them to join a Pivot Interactives class.
You will only receive a refund for the unredeemed codes.
The purchase was made no more than 60 days ago.
Your institution's invoice has been paid in-full.
Once a refund is processed, all unredeemed seats on the order will be invalidated.
Please send refund requests to firstname.lastname@example.org. Include an invoice number for the original purchase to expedite processing.