A bug has been seen on some activities in the "Score" column. In this bug, the assignment's total points were calculated as zero (0), causing grade book syncing issues for users with LTI integrations.

As of 27 January 2021, this bug has been fixed. However, some users may notice lingering issues with assignments that were already made. This guide will walk you through how to fix this if you see this issue for a previously made assignment.

To Solve the Grade Calculation Error:

To solve the grade calculation error, you will need to re-save the activity. You do not need to edit anything in the activity. To do this:

  • Click on the title of the activity on the "Scores" page.
  • In the preview of the assignment, you will see the correct total points. Click "I want to...", then select the "Edit" option.
  • This will open the editor. Scroll to the bottom of the editor and click "Save," then use the back arrow key on your browser twice to return to the Scores page.
  • On the Scores page, you will notice that the scores have been updated to reflect the correct number of points.

If this does not solve your error, please contact the Support team using the chat.

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