For a myriad of reasons, teachers sometimes need to transfer accounts. The process for this is different is based on the type of account you have.

Note: This process is permanent; this should only be done if all other options are not accessible. This is NOT the process for adding a co-teacher or a grader. This should not be done in the event of a short-term replacement.

If you have an individual account:

If you have an individual account, you have activated seats from a purchase code. You are considered the sole owner of these seats. If you want to transfer the ownership of these seats, you will need to give the new teacher the entire account.

To do this, click on your name in the top right corner of Pivot Interactives. Then select Profile.

From here, you will update the profile to match the person to whom you are transferring the account. The profile pieces you will need to change are:

  • First name

  • Last name

  • Email

  • Password

You may want to complete this step with the new account user present so that they can select a password for themself. You can also set a password for them and they can change it when they log in.

Once these changes are made, the person will log in with their username and password and they will have that account. All of the classes and work will be transferred; the old user will no longer have access to the account in any way.

If you are registered to a license:

If you are registered in a license, you do not need to "transfer" the seats in order for the new teacher to gain access to seats. Instead, you simply need to be removed from the license for those seats to go back to the license.

This will not transfer the course work; the new user will need to create their own account and add the students to their own class. If you wish to transfer the work to the new teacher, use the process listed above for "If you have an individual account."

Note: this needs to be done by someone who is listed as an Admin within your Pivot Interactives license.

Within the license admin's Pivot Interactives account, click Account, then click License.

On the Manage License page, the license admin has the ability to add and remove members from the license. Notice at the beginning, the license is counting the seat used by the "Linda Site" user. In the admin account, click Remove next to the teacher account that you wish to remove.

You will receive a pop-up notification confirming that you selected the account you wish to remove. The account will not be removed until you click Yes.

The teacher will receive a confirmation email when the removal is completed. Once the teacher is removed, the Seats Used will decrease, as shown below, and those teacher's seats will be added back to the license. The original teacher will still retain access to these assignments, but they will not have active seats; they will be unable to assign work to the students. The new teacher can be added to the license by clicking the +Add Instructors or Admins button. This new teacher will need to set up their own classes.

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