When connecting Pivot Interactives to Canvas using LTI using the Safari browser, instructors or students may encounter a No LTI session error. This is caused by an incompatibility between the way Safari handles cookies and Canvas cookies.

In some cases, you may be able to resolve this:

  • In Safari go to Preferences
  • Click the Privacy tab
  • Make sure the Block all cookies is unchecked

Also, you may need to uncheck Prevent cross-site cookies:

Another solution is to use a different browser when using Canvas and Pivot Interactives.

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