IMPORTANT: A recent change to SSO-managed accounts has changed how students may reset passwords. If your account is managed by an SSO (Clever, ClassLink, Google, or Microsoft), your password is managed by your SSO provider. If your account uses Clever or ClassLink, your instructor can’t reset your password. If it uses Google or Microsoft, your instructor can remove that sign-in from your account and then set a new password for you. If you have additional questions, please contact us in the chat.
If you are a student and have forgotten your password, you have two options:
Use the 'Forgot login details?' link
Ask your instructor to reset your password.
#1. Use the 'Forgot login details?' link to reset your password
Go to the login page and click 'Forgot login details?'
Enter the email for your Pivot Interactives account and click Send Email.
Check your inbox and spam box to find the password reset instructions.
#2. Ask your instructor to reset your password.
If you cannot receive incoming emails, you won't be able to use the password reset instructions sent by email. In that case, ask your instructor to change the password for you.
[SCREENSHOT NEEDED: Top screenshot (likely the old login page); current login card shows "Log in with Email and Password", four SSO buttons and "Forgot login details?"]