Student accounts aren't connected
The most common cause for grades not syncing is that students haven't connected their Pivot Interactives accounts to their LMS account. This occurs when you give out a class key or join link as it allows them to bypass this process. In the future, do NOT give out a class key or join link. Students are automatically placed into the correct Pivot Interactives class the first time they click a linked assignment in your LMS.
From your class roster, scroll down to the Students section and look at the LMS column. A check mark means the student's LMS account is connected; an X means it is not.
[SCREENSHOT NEEDED: roster now has an “LMS” column with a check or X instead of “Source”]
Any student with an X hasn't connected their LMS account to Pivot Interactives. They will need to:
Click an assignment in the LMS that's linked to Pivot Interactives
On the Sign in to Pivot Interactives page, sign in (don’t click Create A New Account).
[SCREENSHOT NEEDED: LTI sign-in page (“Sign in to Pivot Interactives”); the old two-button account choice is gone]
Use whatever method they've previously been using to log into their Pivot Interactives account.
Click Connect
This will ensure that future grades will transfer.
The LMS column updates once a student connects their account.
Assignment status is not set to Graded or Final Grade
A grade sync event is trigger when a student's assignment status is set to Graded or Final Grade.
You can set an assignment status by clicking the three dots across from the student name, then select Mark as Final Grade
How to initiate a sync
Set the student's assignment status to Graded or Final Grade. If it's currently set to that, change it to something else, then back to Graded or Final Grade
You can do this for multiple students at once using the checkboxes next to their names and the Bulk Actions dropdown.